Handle cancellations, refunds, and order problems helps you manage this part of your bakery from your Homebaked account. Use the steps below, then check the customer view where relevant.
Steps
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Open the affected order from Orders (opens in a new tab) and review its current status.
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Use the cancellation action if it is available and communicate with the customer.
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For completed orders or unavailable refund actions, contact support (opens in a new tab) with the order reference.
Things to know
Cancellation and refund processing are different stages. Do not promise an instant bank refund. Contact support (opens in a new tab) if the displayed outcome does not match what happened.
Need help?
If the available controls or results differ, stop and check your saved settings. Contact support (opens in a new tab) with the relevant order or shop reference so the team can investigate. Never send passwords or verification codes.