Why isn’t my shop or listing available to customers? helps you manage this part of your bakery from your Homebaked account. Use the steps below, then check the customer view where relevant.
Steps
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Check subscription access (opens in a new tab), your storefront pause setting (opens in a new tab), and whether your item is paused in Listings Manager (opens in a new tab).
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Check inventory, preparation time, and ordering windows in Listings Manager (opens in a new tab), and fulfillment hours in My Storefront → Fulfillment (opens in a new tab).
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Open your direct storefront link and compare browsing with checkout availability.
Things to know
A manually paused shop with paid access may still be browsable through its direct link while orders are blocked. Marketplace visibility and checkout eligibility are different checks.
Need help?
If the available controls or results differ, stop and check your saved settings. Contact support (opens in a new tab) with the relevant order or shop reference so the team can investigate. Never send passwords or verification codes.